Terms & conditions

Last updated: 15 October 2026

These terms apply when you use the website farmztreat.com or the Farmz Treat Android app (together, the “service”) run by Kausha Associates Pvt Ltd (“Farmz Treat”, “we”, “us”). Farmz Treat™ is a brand of Kausha Associates Pvt Ltd. By creating an account or placing an order you agree to these terms and to our Privacy policy.

1. Your account

• You must be at least 18 years old to create an account and order.
• Give a correct name, email, mobile number and delivery address. We use them to confirm and deliver your order.
• Keep your password and email login codes private. You are responsible for orders placed from your account. Tell us at once if you think someone else is using it.
• You can delete your account at any time from Delete account.

2. Products and prices

• We sell fresh dairy products: paneer, desi ghee, khoya / mava and milk. Product photos are for illustration; packaging may change slightly.
• Prices are in Indian Rupees (₹). Where a price is shown, it is the price for home customers. Where it says “Ask for price”, we tell you the price on WhatsApp before we confirm.
• Business (B2B) and bulk prices depend on quantity and location and are given on enquiry. A written quotation from us for a business order takes priority over these terms where they differ.
• We try to keep prices and stock correct. If a price shown is clearly wrong, or an item is not available, we will tell you before delivery and you may cancel.

3. Placing an order

• When you tap Send order, your order is saved in your account and sent to us on WhatsApp. This is an order request.
• Your order is confirmed only when we confirm it with you on WhatsApp or by phone. We may decline an order, for example if the address is outside our delivery area or the product is not available.
• For daily, alternate-day or weekly plans, tell us on WhatsApp by the evening before if you want to pause, change or stop deliveries.

4. Delivery and pick-up

• Home delivery is available within about 3–5 km of our outlet, in the morning or evening slot you choose. We confirm the delivery time on WhatsApp.
• Please make sure someone is available to receive perishable products. If nobody is available, we may not be able to leave them or deliver again the same day.
• For self pick-up, we share the pick-up point on WhatsApp.
• Bulk supply to businesses is delivered by our own vehicle on the schedule agreed with you.

5. Payment

• You can pay in advance by UPI (prepaid) or pay on delivery by cash or UPI.
• For prepaid orders, pay only the amount we confirm on WhatsApp, to our official UPI ID shown on the website, and share the payment screenshot.
• The website and app do not collect card, bank or UPI PIN details. We will never ask for your OTP, UPI PIN or card number.

6. Cancellation, returns and refunds

• You can cancel an order free of charge before it leaves for delivery. Message or call us as early as possible.
• Milk, paneer and khoya are perishable, so they cannot be returned once delivered in good condition.
• If a product is damaged, leaking, wrong, or not fresh, tell us on WhatsApp on the day of delivery (within 24 hours for ghee) with a photo. We will replace it or refund you.
• Refunds for prepaid orders are made to the same UPI account, normally within 5–7 working days after we approve the refund.

7. Storage and food safety

• Keep paneer, khoya and milk refrigerated (0–4 °C) and use them before the date on the pack. Boil milk before use. Store ghee in a cool, dry place with the lid closed.
• Our products are made under FSSAI Lic. No. 12722054000735. Check the pack for ingredients and allergen information (all products contain milk).
• We are not responsible for quality problems caused by wrong storage after delivery.

8. Using the website and app

• Do not misuse the service, place false orders, try to break its security, or copy its content for commercial use.
• The Farmz Treat name, logo, photos and text belong to Kausha Associates Pvt Ltd. You may not use them without our written permission.
• We may suspend or close an account that is used for fake orders, abuse of staff, or any unlawful purpose.
• We try to keep the service available but cannot promise it will always work without interruption.

9. The Android app and Google Play

• The Farmz Treat app shows this same service. These terms are between you and Kausha Associates Pvt Ltd, not Google. Google is not responsible for the app or its content.
• Orders and payments are handled by us (on WhatsApp, UPI or on delivery), not through Google Play.
• Your use of Google Play is also subject to Google’s own terms.

10. Our responsibility

To the extent the law allows, our total responsibility for any order is limited to the amount you paid for that order. Nothing in these terms removes your rights under the Consumer Protection Act, 2019 or other laws of India.

11. Law and disputes

These terms are governed by the laws of India. Any dispute will first be discussed with us in good faith; if it cannot be resolved, the courts at Ghaziabad, Uttar Pradesh will have jurisdiction.

12. Customer care and grievance officer

For help, questions or complaints:

• Grievance officer: Customer Care, Kausha Associates Pvt Ltd
• Email: contact@farmztreat.com
• WhatsApp: 98714 72878
• Customer care: 84478 90295

We acknowledge complaints within 48 hours and aim to resolve them within one month.

13. Changes

We may update these terms. The date at the top shows the latest version. If you keep using the service after a change, the new terms apply to new orders.

Kausha Associates Pvt Ltd · FSSAI Lic. No. 12722054000735

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